Steps to connect with Flexpa
Flexpa is a product that allows patients to link their health plan information to any application of their choice.
This guide walks you through the process of connecting a current or past health plan with Flexpa.
#🔔 Requirements before connecting
#Know your health plan's name
Please make sure you know your health plan's name. Your health plan, also known as your health insurance, is different from your health provider. Confusing, we agree, so we're here to help you through it. The easiest way to know who your health plan is, is to check the name on your health insurance card.
#Have an online account
Connecting your data requires an existing online account with your health plan. This online account is where you go to check your deductible, view claims, or find doctors, amongst other things.
If you don't have an online account already, please proceed to your health plan's website to create one before
continuing.
#Steps to connect
#1. Search and select your health plan
Flexpa opens with a few popular health plans displayed along with the option to search for over 200 other health plans that are supported.
You may use the language toggle in the bottom right corner to switch between English, Spanish, and Korean.
Type in the search box for your health plan name as it appears on your insurance card.
The list is sorted by closest match at the top.
If you don't see your plan, please scroll to the bottom of the list and request it so we can prioritize support for your plan.
#2. Provide consent
Flexpa helps you connect your health plan information to applications of your choice.
We take your data privacy and security seriously.
The Flexpa team performs a thorough review of all applications that choose to integrate with Flexpa in advance of allowing them to go live.
By connecting, you agree to all parties' policies.
You can read more about our privacy policy, security, and terms of service at the links provided.
#3. Authorize with your health plan
After clicking continue from the step above, you will be redirected to your health plan's login page. On desktop and mobile, a new tab will open in your browser. Input your member portal username and password. The examples below are from Humana's login and authorization pages.
If you don't have an online account already, look for an option to create an account.
After logging in, you will be asked to authorize the sharing of information with Flexpa.
This part of the process can be tricky depending on your health plan's identity verification requirements. If at any point
during this authorization process you need assistance, flip back to the original application's tab where Flexpa is open and
there will be some frequently encountered errors and steps for resolutions. You can also reference them and more on the Troubleshooting
tips page in more detail.
If these frequently encountered errors don't cover your situation, click Report issue and fill out the form. Our team will be notified and will email you with updates when the issue is fixed,
#4. Redirect back to application
Once you've successfully logged in, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#5. You're all set!
That's it! You should be good to go with your digital health app now.
We're always looking to improve our guide, so if you have a minute, please send us feedback on whether this guide was helpful to you!
#Issues connecting?
If you followed the above steps but received an error, please check out our troubleshooting tips page for fastest resolution, or report the issue to us.
#Revoking access
You may revoke access to an application connected through Flexpa any time using Flexpa Connections . Simply connect the health plan you want to revoke access to, and after a successful connection you'll have the ability to revoke access to specific applications that have connected to that health plan.
#Payer log in and registration walkthroughs
See below for log in and/or registration walkthroughs for the most popular health plans. Let us know if you don't see your health plan and we can add it!
#Aetna
First, search and select "Aetna". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Aetna's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Aetna portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Aetna online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Select "Medicare & select Commercial Members" or "Others" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#AmeriHealth Caritas Family of Companies
All AmeriHealth Caritas Family of Companies plans (state based) follow similar log in flows, so let's take AmeriHealth Caritas Florida as an example below.
First, search and select for your "AmeriHealth Caritas Family of Companies" plan. In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to AmeriHealth Caritas Family of Companies' login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the AmeriHealth Caritas Florida portal. For reference, this is how similar all portals look so be sure you have selected the correct one.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the AmeriHealth Caritas Family of Companies online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register Now" from one of the log in screens pictured above and enter your info to register. Alternatively, open the dropdown below to navigate to the specific registration form for your plan:
AmeriHealth Caritas Family of Companies Registration Links
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Blue Cross Blue Shield of Michigan
First, search and select "Blue Cross Blue Shield of Michigan". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Blue Cross Blue Shield of Michigan's login page. On desktop and mobile, a new tab will open in your browser.
Input your username in the Blue Cross Blue Shield of Michigan portal, shown below. You might receive an email to confirm your account.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Forgot your username?
Follow the steps below to find or reset your username.
Note: You must have a health plan with this insurer to perform this action.
Click on "Forgot your username?" from the log in screen. Enter the required information to confirm your identity and you will see your username in the next window.
With your new username, go back to Flexpa and use it to log in to your health plan.
#CareSource
First, search and select "CareSource". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to CareSource's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the CareSource portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the CareSource online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Sign Up" from the log in screen and enter your info to register. You will receive an email so you can access your account. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Centene Corporation
Many health plans owned by the Centene Corporation might appear similar at first so do not be alarmed! Click on the dropdown below to see all plans which will follow the same Centene flow.
Centene-owned health plans
- Absolute Total Care
- Ambetter
- Arizona Complete Health
- Arkansas Total Care
- Ascension Complete
- Buckeye Health Plan
- Buckeye Health Plan – MyCare Ohio
- California Health Plan Imperial Valley
- California Health & Wellness
- Care1st Health Plan Arizona
- Carolina Complete Health
- Centene
- Childrens Medical Services Health Plan
- Coordinated Care of Washington Inc
- Delaware First Health
- Fidelis Care
- Health Net Cal MediConnect Plan
- Health Net Community Solutions (Medi-Cal)
- HealthNet EGWP
- Home State Health Plan
- Iowa Total Care
- Louisiana Healthcare Connections
- Magnolia Health
- Managed Health Services (MHS)
- Meridian
- MeridianComplete (Medicare-Medicaid Plan)
- Meridian Health Plan of Michigan
- Meridian (Medicare-Medicaid Plan)
- MHS Health Wisconsin
- Nebraska Total Care
- New Hampshire Healthy Families
- Oklahoma Complete Health
- PA Health & Wellness
- Peach State Health Plan
- SilverSummit Healthplan
- Sunflower Health Plan
- Sunshine Health
- Superior HealthPlan
- Trillium Community Health Plan
- WellCare Health Plans
- Western Sky Community Care
- YouthCare HealthChoice Illinois
First, search and select "Centene" (or any other Centene-owned plan). In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Centene's login page. On desktop and mobile, a new tab will open in your browser.
Input your email in the Centene Corporation portal, shown below. You will then be asked to input your password or to create a new one.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Centene online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Create New Account" from the log in screen and enter your email to register.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Centers for Medicare & Medicaid Services (CMS)
First, search and select "Medicare" or "Centers for Medicare & Medicaid Services". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to CMS' login page. On desktop and mobile, a new tab will open in your browser.
First, set your desired privacy settings. Input your username and password in the CMS portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the CMS online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Create Account" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Elevance Health (Anthem)
First, search and select "Elevance Health" or "Anthem". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Elevance Health's login page. On desktop and mobile, a new tab will open in your browser.
Select your plan type and input your username and password in the Elevance Health portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Elevance online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register Now" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Florida Blue
First, search and select "Florida Blue". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Florida Blue's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Florida Blue portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Florida Blue online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register Now" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Healthfirst
First, search and select "Healthfirst". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Healthfirst's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Healthfirst portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Horizon Blue Cross Blue Shield of New Jersey
First, search and select "Horizon Blue Cross Blue Shield of New Jersey". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Horizon Blue Cross Blue Shield of New Jersey's login page. On desktop and mobile, a new tab will open in your browser.
Select which plan type you have, either HMO D-SNP, MA, or Medicaid. Input your username and password in the appropriate Horizon Blue Cross Blue Shield of New Jersey portal, shown below:
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Horizon Blue Cross Blue Shield of New Jersey online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register" on your respective plan's login screen and enter your info to register. The following images show the HMO D-SNP, MA, and Medicaid registration flows, respectively.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Humana
First, search and select "Humana". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Humana's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Humana portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Humana online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Activate Online Account" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Inland Empire Health Plan
First, search and select "Inland Empire Health Plan". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to IEHP's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the IEHP portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Kaiser Foundation Health Plan
First, search and select "Kaiser Foundation Health Plan". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Kaiser's login page. On desktop and mobile, a new tab will open in your browser.
Input your user ID and password in the Kaiser Foundation Health Plan portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Forgot your username or password?
Follow the steps below to find or reset your username or password.
Note: You must have a health plan with this insurer to perform this action.
Click on "Forgot User ID?" and/or "Forgot Password?" from the log in screen. You will get redirected to enter your info, or user ID to reset your password.
Once you've updated your username and/or password, go back to Flexpa and use those new credentials to log in to your health plan.
#Molina Healthcare
First, search and select "Molina Healthcare". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Molina Healthcare's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Molina Healthcare portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#UnitedHealthcare
First, search and select "UnitedHealthcare". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to UnitedHealthcare's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the UnitedHealthcare portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Forgot your username or password?
Follow the steps below to find or reset your username or password.
Note: You must have a health plan with this insurer to perform this action.
Click on "Forgot Username?" and/or "Forgot Password?" from the log in screen. You will get redirected to enter your email, username, or to reset your password.
Once you've updated your username and/or password, go back to Flexpa and use those new credentials to log in to your health plan.
#UPMC
First, search and select "UPMC". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to UPMC's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the UPMC portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the UPMC online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Go to myUPMC and enter your info to register.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.